Rasco has a 90 day return and exchange policy. A customer may return product to Rasco within 90 days from receipt of the product.
Only defective products may be returned beyond the 90 day return window.
Please note that items that have been worn for the useful life of the garment and need repair or items that have been intentionally damaged are not defective items and will not be accepted for return.
Product that has been embroidered or otherwise customized is not eligible for return at any time unless that product is determined to be defective.
To initiate a return, a customer must seek authorization from the Returns department (instructions set forth below) and upon approval, return the defective item to Rasco.
To initiate a product return, a customer must provide the Rasco Sales Order Number and/or the associated Customer Purchase Order Number on which the item was purchased.
If a customer is unable to identify the Sales Order Number/their own Purchase Order Number or submits a return that does not comply with the terms of this Return Policy, Rasco reserves the right to reject the return and/or charge the customer a restock fee of 20% of the product’s value based upon the price at the time of purchase.
Upon processing, a credit memo will be issued to the customer for the value of the return in the amount of the original purchase price and less any applicable restock fees.
Customers may use a credit memo to reduce their account balance or direct that it be applied to a future purchase.
Returns for merchandise that are initiated more than 90 days after receipt of product are eligible for credit memos only and those credit memos are not redeemable for a cash refund.
Shipping costs will only be refunded on returns due to defective products or an error in shipping by Rasco. Shipping costs will not be refunded on any other returns.
If a style is not available for exchange, a product of equal value may be requested instead.
In the event of a claimed defect, Rasco does not provide returns or exchanges if it is determined that the washing instructions on the garment labels have not been followed.
A returned item must be in the original packaging as it was shipped and in new, sellable condition with original tagging and stickers intact.
Instructions for Making a Return or Exchange:
To request a Return or Exchange, please email firstname.lastname@example.org. In the email, you must indicate: 1. The Rasco Sales Order number/the Customer Purchase Order Number 2. The items and quantity you would like to return; and 3. The reasons for each requested return **If you would like to make an exchange, please specify the replacement item that you would like.**
Once your email has been reviewed, a member of the Returns Department will contact you to process the return. Please note that it can take up to 24 business hours to receive a response to a return or exchange request.
Once your request has been processed, Rasco will issue a Return Merchandise Authorization (RMA) to you via email. This RMA will contain instructions on how to return the Rasco product. If Rasco is paying for shipping of the return, a UPS Ground label will also be emailed to you.
Please do not return any product other than what is listed on the RMA. Rasco will not process a return/issue credit for any item that is not specifically approved in the RMA.
If the RMA is inaccurate, please contact our Returns Department immediately upon receipt.
Returns will be inspected and processed upon receipt. If there are any questions related to the return, our Returns Department will contact you directly in to quickly resolve any issues.
Thank you for being a valued Rasco customer. We appreciate your partnership!